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Shift Coordinator (F/T) Thurs. - Sat. & every other Wed. 7 p.m. - 7:30 a.m.
at RI International
Qualified Behavioral Health Professional - Shift Coordinator (Full-Time) Back-end Nights: Thursday, Friday, Saturday and every other Wednesday 7:00 p.m. - 7:30 a.m.
Summary of Job: The Shift Coordinator serves as navigator of services for guests by creating a recovery opportunity for everyone. Uses Recovery Coaching to maximize the opportunity to create recovery partnerships and a recovery environment. Provides coaching and support to other members of the team. Promotes a No-Force-First environment that supports the Recovery Pathways. Responsible for monitoring the administrative needs of assigned shift including utilization and capacity management, supplies, meals and maintenance requirements. Acts as an advocate for the needs and rights of every person.
The service framework we use for this program is our No-Force-First model of crisis response we call Recovery Response Center where those served are guests in our Living Room receiving day or overnight hospitality by a team that includes peers who share the message of hope and recovery. Our multi-disciplinary team includes psychiatry, nursing, mental health, and peer support working as a team to start or restart recovery for each guest. The Recovery Response Center model has a significant impact on reducing emergency room psychiatric boarding and has demonstrated an unprecedented reduction in hospitalization.
1. In partnership with the person being served, develops a recovery service plan and uses Recovery Coaching to engage each participant in his or her individual recover journey.
a) Assists participants in identifying their hopes and dreams and the solutions they are seeking by using the Recovery Coaching process to develop and record an individualized Recovery and Wellness plan
b) Documents information and service provided in electronic data base assuring continuity of the service record and as a tool for communication with other team members.
c) Ensures completion of designated assessments of all guests brought to the facility, developing plans and recovery solutions in partnership with the participant.
2. Partners with the participant to obtain collateral information from the person’s support team such as family members, friends, case manager and other area programs, based on the person’s preferences.
3. Obtains details of Advance Directives such as Mental Healthcare Power of Attorney and WRAP crisis plans to partner with the person to design and plan care.
a) Provides information to each person served about their legal status, their service options, the process of care such as next and subsequent steps, including legal proceedings, rights.
4. Determines a provisional diagnosis, obtains documentation of medical necessity and submits authorizations for service in a timely fashion.
a) Meets with team to communicate information obtained, communicate the preferences of the person being served, and offer recommendation concerning plan of service and plan of discharge.
b) In partnership with the person, serves as advocate with other agencies and service providers, obtaining the most effective recovery-oriented outcome for each individual. Guides the implementation of the discharge plan in partnership with each participant.
c) Either directly or by delegation to other team members, provides Coordination of Care with the participant, natural supports, area programs, community resources, etc.
5. Assures timelines are met for involuntary evaluation, detention, and treatment proceedings.
6. Assures Incident Reports are initiated, completed, reviewed, and submitted according to agency policy.
7. For facility-based program, oversees and implements agency’s capacity management plan.
8. Provides leadership, coaching, and supervision, for all staff on the assigned shits to create a well functioning team in which each team member fully contributes to creating recovery opportunities and culture.
9. Demonstrates No Force First philosophy by utilizing non-violent verbal de-escalation skills at times and Therapeutic Options physical hold techniques as a last resort.
10. Supervises the personnel assigned to the shift. Provides training and coaching for quality work product.
11. Participates in at least 48 hours of training in the first 12 months of employment, and at least 24 hours of training every 12 months thereafter and maintain all annual training requirements.
- Documents relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with other team members.
- Maintain and observe all HIPAA regulations that apply.
- Provide timely, quality and accurate documentation in accordance with program
Safety/ Physical Environment
- Participates as a team member to provide a safe recovery environment. Utilizes infection control and other safety standards. Contributes to the cleanliness of the work place.
- Utilizes effective positive engagement and conflict resolution skills.
- Fosters personal and environmental wellness by taking care of self and maintaining environmental wellness by reporting infection and on the job injuries.
- Assesses emergency situations, notifies supervisor of actual or potential challenges, exercises judgment in stressful conditions and responds calmly and quickly. Displays teamwork during emergencies.
- Influence and improve operations which are not under direct control.
- Use problem solving methods and critical thinking to continuously improve operations.
- Actively embodies Recovery Innovations’ mission, vision and values.
- Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and Recovery Innovations.
- Contributes and participates in continuous Quality Improvement initiatives.
- Models and practices recovery principles in all activities including hope, empowerment, responsibility, mutuality and self determination.
- Develop new and innovative ways to improve operations of the program and to create new opportunities.
- Determine strategies to move the program and Recovery Innovations forward, set goals, create and implement action plans, and evaluate the process and results.
- Establish and maintain positive working relationship with others, both internally and externally, to achieve the goals of the organization.
- Serves as a representative of the organization, acts as a positive role model towards all interactions (internal/ external stakeholders and people we serve) without judgment.
- Provides assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate non-verbal communication and effective listening.
- Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, guests and outside agencies.
- Communicates collaboratively with inter/intra-disciplinary team members and participates in team meetings.
- Develops collaborative relationships with community partners.
- Accepts feedback and contributes in an open and receptive way.
- Works independently or as part of a team; ability to interact appropriately with others.
- Speak, listen and write clearing, thorough and timely manner using appropriate and effective communication tools and techniques.
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Positively influence others to achieve results that are in the best interest of the organization.
- Focus on Service Participant Needs: Anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
- Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Provide a safe and nurturing environment with an emphasis on respect, diversity, acceptance and compassion.
- An ability to interact effectively within the context of the cultural beliefs, behaviors, language and needs.
- Develops and maintain accurate community resources for education, information and referrals appropriate to guests needs
Education, Licenses and Experience
- Master’s Degree in a field related to Behavioral Health
- Two (2) years of supervisory experience
Additional Requirements, Certifications and Qualifications
- Successful completion of Recovery Innovations, Inc. Peer Employment Training upon hire.
- Therapeutic Options (TO) physical safety intervention training.
- Pre-placement physical.
- Must have current First Aid Certification.
- Must have current CPR Certification.
- Must have TB test clearance.
- Will be required to pass multi-state criminal Background Check.
If driving is required:
- Must possess a valid Delaware State driver’s license.
- Driving record clearance for the past 12 months as determined by the State Department of Motor Vehicles.
- Proof of valid Insurance if using personal vehicle for agency business
- Must meet and remain in compliance with all driver eligibility and insurance requirements.
Works in general office environment, behavioral health clinical areas, and/or the community. Must possess visual and audio skills to complete job duties. Some risk involved in the event people being served have challenges with control which is mitigated by team training in verbal de-escalation skills. Scheduled may include long hours and travel throughout geographic region.
Works in a standard office environment, behavioral health clinical areas and/or the community with some exposure to hazardous situations. Continuous standing,; walking; handling; finger dexterity; eye-hand-foot coordination; use of corrected vision; depth perception; wide field of vision, color vision; use of auditory, olfactory, and tactile senses. Frequent bending over; stooping; kneeling; crouching; pushing; pulling; sitting; reaching; climbing/balancing on a step stool to reach supplies/equipment in cabinets; climbing stairs; carrying up to 25 pounds. Occasional crawling; running; pushing up to 250 pounds; pulling up to 250 pounds.
Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary function.
In addition to a competitive salary, we offer an excellent benefit package: Bilingual Differentials, Shift Differentials, Medical, HSA, Dental, Vision, and Group Life Insurance, Employer Matching 401k Plan, Employee Perks Program, Employee Assistance Program, Paid Holidays and Generous PTO (paid time off) Program. RI also supports the Federal Public Service Loan Forgiveness Program.
RI is an Equal Employment Opportunity / Affirmative Action Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
All candidates are required to pass a pre-employment substance abuse test before beginning employment, to include the use of recreational marijuana. RI is committed to maintaining a workplace free of the effects of drugs and alcohol for the health, safety and welfare of its employees, their families and our guests.
RI is committed to diversity in the workplace and promotes equal employment opportunities for all applicants and employees. We value a diverse workforce because diversity strengthens our teams and supports our innovative approaches to client engagement creating a healthier atmosphere.