JPMorgan Chase

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Windows & UNIX - Applications Support Analyst

at JPMorgan Chase

Posted: 10/13/2017
Job Reference #: 170086066
Keywords: technical, system

Job Description

Req #: 170086066
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next - for you and for us.
Job Description:
Applications Support Analyst will handle a wide range of production support issues pertaining to Mortgage Banking Loan Applications. Conduct effective research on the issue and provide analysis and concise documentation on the issue. Effectively convey root cause analysis of issues to software development staff for process and software changes.
  • Provide production and non-production environment support for critical Applications.
  • Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations.
  • Analyze data processing problems to implement and improve resiliency of the application supported.
  • Performing RCAs for production incidents and preventing reoccurrences.
  • Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams.
  • Participate in on-call rotation for application support, including weekends and off-hours.
  • Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting.
  • Create and improve system documentation (Run books, FAQs).
  • Produce production metrics.
  • Build and foster relationships across multiple organizations.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Performing a daily health check of intra-day/overnight system batch processes.
  • Works with Change Management/ Release Managers on the evaluation of change events.
  • Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover).
  • 2+ years experience with .NET
  • 2+ years experience with a Oracle
  • In addition, you will be qualified if you understand business requirements, can write functional requirements, develop detailed technical designs, and build / unit / system test application code
  • Strong working knowledge of Oracle RDBMS
  • 5+ years experience working in both UNIX and Windows environments.
  • 2+ years of Application Development work experience in a client server and or Web environment that demonstrates exceptional technical design, coding, testing and debugging skills
Preferred Skills:
  • Experience in .NET, COM, ACTIVE-X programming and design, Oracle, PL/SZL, UNIX shell scripting.

Application Instructions

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