Job: Technical Sales Support Specialist

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Technical Sales Support Specialist

Job ID #: 975 Location: Newark, DE
Functional Area: Sales Division: Process&Analytical Instruments
Position Type: Full-Time Regular Education Required: Bachelors Degree
Experience Required: 3 - 5 Years Relocation Provided: Yes
Hours of Work: Travel Percentage: 10
Shift: 1st

Position Description

As a member of the Technical Support Group, provide technical and sales support for customers, area managers, representatives and distributors and for our international offices.
Essential duties and responsibilities include the following (other duties may be assigned):
Perform technical review of RFQ specifications and provide quote proposals per ISO order entry procedures. Interface with customers, representatives, and distributors to gather all the technical information to meet customer requirements, including hazardous area requirements.
Write proposals and ensure that quoted pricing meets AMETEK objectives.
Provide support on all standard quotes and projects and work with applications engineers at the factory on all non-standard equipment. Liaise with factory and customers to ensure communications are clearly defined and understood. When required, provide project management support to customers after products are ordered.
Perform technical review of orders and work with customers/distributors to resolve discrepancies.
Provide sales support for phones, faxes, order status, etc. when required.
Participate in technical sales requirements for new application of AMETEK instrumentation and new AMETEK technologies in new and/or existing applications.
Perform other tasks that benefit the business unit as directed.
Document customer complaints per ISO procedures and track progress towards immediate and long-term resolution.
Additional duties as required.

Position Requirements

B.S. Engineering, Science or equivalent.
Experience 2 - 3 years (5 years desired) in technical support, field service, application engineering or field related work.
Proficient with Microsoft Office and an integrated manufacturing software package such as Oracle desirable.
Good writing and verbal communication skills required. Must have the ability to pursue short and long term projects without supervision. Ability to interface and work with production, engineering and service department to provide project management for customer orders. Ability to work effectively with customers, distributors, representatives and area managers.
Knowledge of AMETEK products and applications.
Some travel is expected and a valid passport is required.
Knowledge of analytical methods (UV, IR, MS etc.), environmental regulations and area classifications with process knowledge including chemical/petrochemical production and related industries.
Possess a sincere passion for meeting customer requirements and serving support and training needs of representative and distributor organization contacts.

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